In this thought-provoking and enlightening video, KAL CEO Aravinda Korala talks about the increasing importance of remote teller assisted machines as a supplement – or in some cases even a substitute – for bank branches.
Aravinda explains how KAL’s Remote Teller Machine (RTM) works, what it can offer customers – from everyday transactions like cash withdrawal to once-in-a-lifetime transactions such as arranging a mortgage - and how it can significantly cut costs for banks. As he says, the RTM essentially becomes “a bank branch in a box”.
The video also features interviews with Jeroen Holscher of Capgemini, pictured above, who talks about payments, and Sigridur Sigurdardottir of Santander, who looks at the importance of brands and offering customers a personalised service.