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Inside the 2022 ATM & Self-service Software Trends report

We are delighted to confirm that the 15th edition of KAL and ATM Marketplace’s industry-leading report is now available. This top-rated resource equips global colleagues with fresh market insights and made its public debut during our live webinar on October 11, 2022.  

Serving the ATM industry for 15 years and counting

Since 2007, KAL has joined ATM Marketplace in analyzing evolving trends on behalf of the worldwide ATM industry. Each year, these efforts culminate in a new edition of the free ATM & Self-service Software Trends report – which remains one of the industry’s most-downloaded annual resources. Our research is influenced by diverse publications, survey responses and direct comments from financial institutions, independent ATM deployers (IADs) and other key voices in the market.  

What to expect from the 2022 edition of the report

In terms of survey representation, we received a total of 318 responses this year – with 46% from financial institutions and 54% from other contributors. Guided by these insights, the latest edition of the ATM & Self-service Software Trends report evaluates critical factors such as: 

  • The decline of cash use 
  • General decreases in ATM numbers
  • Customers’ continued appreciation for ATMs
  • Going beyond cash-related services
  • Ushering the ATM into a new role in an increasingly digital world
  • ATM software as a key vehicle for instigating change and empowering banks 

Access the 2022 ATM & Self-Service Software Trends report

In our recorded webinar with ATM Marketplace, KAL’s Head of Marketing Marylin Bell shares a one-hour summary of our key report findings. Steve Hensley, KAL’s EVP of Global Sales, serves as a panelist and answers questions towards the end of the session. You can watch the 2022 ATM & Self-service Software trends webinar here

For the most in-depth experience, we highly recommend downloading the full, 31-page report and reading it at your convenience. If you find the resource helpful, we also urge you to share it throughout your professional network.

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