Alfa Bank and HENDZ, a KAL partner, have implemented a new contactless cardholder identification service for cash deposits on Alfa Bank’s ATM network.
This new technology allows the bank’s customers to complete a one-touch cash deposit at the bank’s self-service systems using their MasterCard PayPass contactless card. The solution eliminates the need for customers to respond to the series of questions previously required to make a cash deposit, removing the risk of human error and significantly reducing the overall transaction time.
Using the new fully automated process, customers now place their ATM card on the contactless card reader and insert their money into the ATM’s cash acceptor, enabling them to complete the transaction very quickly. This contactless cardholder identification technology is particularly useful for busy ATMs.
The Alfa Bank system is based on KAL’s multivendor ATM software and is now running on ATMs from OKI.
Alfa Bank’s Vice President, Mr Timiriazev, noted: “This project between Alfa Bank and Hendz is our company’s first step in contactless card technology for self-service devices and a continuation of our joint successful cooperation in the multivendor software arena. Using KAL’s multivendor software we managed to solve the task quickly and efficiently. In the future, we plan to extend this experience across all our available operations in the Alfa Bank network. We hope that customers using our self-service device network will appreciate the convenience and security of contactless technology.”
About Alfa Bank
Founded in 1990, Alfa-Bank is a full-service bank operating in most sectors of the financial market, including retail and corporate lending, investment banking, leasing, trade and structured finance.
Alfa-Bank is Russia’s largest private bank in terms of total assets, total equity, customer accounts and loan portfolio.
The Alfa Banking Group’s corporate and retail client base has grown considerably over the last several years: as of January 1, 2014 the Alfa Banking Group served around 109 thousand corporate and 10.6 mln retail customers, while the branch network expanded to 617 offices across Russia and abroad, including a subsidiary bank in the Netherlands and financial subsidiaries in the United States, the United Kingdom and Cyprus.
About Hendz Sales
Hendz is the largest ATM service network in the Russian Federation, providing technical support to thousands of ATMs and terminals all over the country.
Hendz’s technological base provides clients with the single point order placement, with accurate, comprehensive data and service quality. Customers are offered ATMs, Cashless ATMs (KAL’s Retail Teller Machine - RTM), security solutions, multivendor ATM software and ATM relocation services.
Hendz is a KAL partner.
KAL is recognised as the world’s leading ATM software company and the preferred supplier to the world’s mega banks such as Citibank, UniCredit and China Construction Bank.
KAL's standardised ATM software approach enables banks to take back control of their ATM network to reduce costs and improve competitiveness and is installed and supported around the world in more than 80 countries.