10th November 2011
Australia-based KAL partner, Customers Limited (Customers), today announced an agreement with leading retailer Coles to provide a full managed service across more than 400 ATMs in Coles Express service stations and convenience stores. The agreement, which followed a competitive tender process, is for a five-year term.
In an announcement to the stock exchange, Customers said the agreement solidifies the company’s expansion into the outsourced managed ATM services space, providing it with incremental annuity revenue and further diversifying existing transaction-based revenue streams.
Customers will provide ATM hardware and software, ongoing maintenance, cash servicing, branding and 24-hour technical support to Coles Express. Managing director, Tim Wildash said the agreement was a significant endorsement of the company and its service offering:
“Securing an agreement of this scale with one of our country’s largest and most successful retailers shows just how competitive we are and will continue to be in this space.”
Wildash said the contract demonstrated the company’s capabilities in managed services for both the financial institutions and the corporate sectors.
“Globally recognised state-of-the-art equipment from our partner, Nautilus Hyosung, combined with our scale, unmatched nationwide resources and experience allows us to offer major retailers and financial institutions in Australia a fully customised and advanced solution.
“We’re looking forward to working with Coles and providing their customers with the latest in convenience ATMs, ensuring fast, safe and reliable access to cash when they need it.”
Under the agreement, Customers will provide ATM hardware and software, ongoing maintenance, cash servicing, branding and 24-hour technical support to Coles Express.
Customers will be installing Nautilus Hyosung’s bank-style ATMs combined with Kalignite, KAL's standardised ATM software platform at the Coles Express sites. Kalignite will enable advanced functionality and personalised service to be delivered directly to Coles Express customers.
Wildash said Customers will upgrade existing Coles Express ATM facilities, and will be installing ATMs at Coles Express sites that do not currently have ATM facilities.
All ATMs as part of the deal will be branded in Coles Express livery and the installation program will run into mid-2012.
About Customers ATM
Customers ATM is a member of Customers Limited, listed on the Australian Securities Exchange (ASX: CUS) and operator of Australia’s largest fleet of ATMs. The company’s ATMs are contracted to merchants across Australia. The company operates ATMs for Bank of Queensland, whilst also carrying a range of bank brands on selected terminals, including Bendigo Bank, Citibank and Arab Bank of Australia, as well as its own brands. Customers is recognised as a leading independent owner and deployer of ATMs and the company is quality certified to ISO 9001.