More than 80,000 ATMs now run KAL software in China, a country well known for having one of the most demanding self-service banking environments in the world.
Statistics at the end of 2012 showed that 83,698 ATMs operated KAL’s multivendor ATM software, including the ATM networks of the China Construction Bank (CCB), Bank of Communications (BOCOM), China Everbright Bank (CEB), and Shenzhen Development Bank (SDB).
KAL ATM software enables banks to run a single ATM software solution across their entire self-service networks, which is especially important for banks with massive ATM networks with many diverse models of ATM hardware from a large number of manufacturers. At present, KAL software runs on ATMs from 40 different global ATM manufacturers including more than ten manufacturers in China.
Large bank ATM networks around the world are similar to those in China, comprising multiple ATM vendors and a wide range of software and hardware components. Managing these types of networks without a standardized multivendor ATM software platform presents serious logistical difficulties for banks as the ATM software is typically ‘siloed’ by hardware vendor within the network. Updating and changing the software is a very complex and time-consuming process. Delivering a consistent customer experience, enhancing functionality, and integrating with other banking channels and systems is also extremely challenging for the banks to manage in a cost effective way.
In China, the scope and sophistication of the self-service channel made the challenge even bigger. More than 50% of Chinese ATMs are cash recycling systems that accept cash deposits and, in turn, dispense the same cash notes. CCB’s ATM network of over 53,000 ATMs is believed to be the world’s largest and most complex, with a wide range of hardware models from Wincor, Diebold, Hitachi and many other manufacturers.
The CCB rollout with KAL ATM software was the first deployment of multivendor ATM software in China and enabled CCB to offer a consistent and personalized customer user interface with across its entire network, greatly enhancing its brand and the overall customer experience.
The movement to support multivendor ATM software also streamlined the entire process of upgrading and troubleshooting hardware issues, while all information about hardware status, cash, captured cards and other relevant operational data was remotely monitored in real time.
The success of the CCB deployment prompted the country’s other big banks to follow suit, with KAL expected to increase its presence even further in the country over the coming years.
"The prominence of KAL software in such a complex self-service banking environment is something we are very proud of and testament to our continued focus on producing the world’s best true multivendor software. The complexity of managing large ATM networks without a single software solution cannot be underestimated, particularly when it comes to upgrading and making changes, and this is particularly problematic in countries as vast as China. As such, we fully expect our market presence in China and other markets to further increase in future years.” - Aravinda Korala, CEO of KAL