Hendz Sales have implemented a highly flexible software solution for Alfa Bank’s ATM estate in Russia using the world leading KAL multivendor software suite.
The KAL software solution supports the bank’s growing network of OKI cash recycler ATMs. The initiative allows Alfa Bank to offer cash note recycling with its standard banking services, reaping benefits of a very significant reduction in cash replenishment costs and an increase in cash availability after replenishment.
"Reliability, customer benefit and ease of use are the main criteria that we follow when implementing any changes, including those changes we make on our ATM devices," said Wilen Timiriazev, Processing Centre Director at Alfa Bank.
Georgiy Korzenev, Hendz Sales Manager, added: "The work was completed in three stages on a technical site, in a live environment with closed regime for cash circulation. We are confident that the bank has chosen to work with Hendz based on the versatility of our overall solution. Our versatility is due in large part to using KAL software and undertaking well-coordinated actions to adapt the Kalignite software to meet Alfa Bank’s ATM requirements. KAL’s multivendor ATM software has provided the bank with access to the latest self-service devices including recycler models available on the Russian market. This is a new and very exciting level of cooperation between our two companies"
About Alfa Bank
Founded in 1990, Alfa-Bank is a full-service bank operating in most sectors of the financial market, including retail and corporate lending, investment banking, leasing, trade and structured finance.
Alfa-Bank is Russia’s largest private bank in terms of total assets, total equity, customer accounts and loan portfolio.
The Alfa Banking Group’s corporate and retail client base has grown considerably over the last several years: as of January 1, 2014 the Alfa Banking Group served around 109 thousand corporate and 10.6 mln retail customers, while the branch network expanded to 617 offices across Russia and abroad, including a subsidiary bank in the Netherlands and financial subsidiaries in the United States, the United Kingdom and Cyprus.
About Hendz Sales
HENDZ is the largest ATM service network in the Russian Federation, providing technical support to thousands of ATMs and terminals all over the country.
HENDZ’ technological base provides clients with the single point order placement, with accurate, comprehensive data and service quality. Customers are offered ATMs, Cashless ATMs (Retail Teller Machine - RTM), security solutions, multivendor ATM software and ATM relocation services.
KAL is recognized as the world’s leading ATM software company and the preferred supplier to the world’s mega banks such as Citibank, UniCredit and China Construction Bank.
KAL's standardized ATM software approach enables banks to take back control of their ATM network and become more competitive. KAL ATM Software improves ATM performance, reduces costs, and increases ATM availability.
KAL recently launched the Retail Teller Machine (RTM) transforming branch and branchless banking. Operating at one tenth of the cost of bank ATMs, the RTM supports all ATM transactions and enables banks to cost effectively provide banking services to ATM cardholders everywhere.
KAL is based in the UK, with offices around the world. KAL ATM Software is certified in over 30 languages and installed and supported in more than 80 countries.