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Branch Transformation

Case Study: Westpac, New Zealand


Helping Westpac New Zealand achieve its service vision

Westpac New Zealand serves more than 1.3 million customers in personal and business banking across New Zealand. Through the transformation of its 150-plus branches, Westpac aims to become ‘one of the world’s great service companies’.

The Challenge: To develop a multivendor ATM software solution to create a platform for Westpac New Zealand's rapid self-service growth at the ATM.

KAL at Uniglobal's Banking Innovation Forum

uniglobal audrey

KAL's Audrey Priami, pictured, was chairman on the opening day of the conference, which featured a KAL booth showcasing its multivendor ATM software that enables banks to transform branch operations, reduce costs and improve their customers' ATM experience.

There was also a demonstration of how KAL's RTM (Retail Teller Machine) can be used to automate transactions typically done over the counter and enable new, advanced services.

Topics under the spotlight at the event included digital banking, big data, biometric identification and mobile banking, 

KAL helps Westpac New Zealand achieve its service vision

Westpac New Zealand embarked on a mission to transform its ATMs and branches to achieve its goal to become “one of the world’s great service companies”.

Westpac New Zealand knew that the key to achieve those goals was to choose a world-class ATM software platform as the foundation to integrate new technologies, add new capabilities and support the rapidly expanding demands being placed on its ATM delivery channel.

After a worldwide search for an ATM software company that had the vision, creativity and capability to deliver what is needed to meet its very ambitious goals, Westpac chose KAL.

Read the case study here.

KAL success at ATMIA and RBR conference

KAL’s presentation on cashless ATMs was well received at the recent ATMIA and RBR Southeast Asia ATMs 2016 Conference in Bangkok, which attracted around 100 bankers from Thailand, Malaysia, Indonesia, the Philippines and Myanmar. 

The talk, entitled Cash and More – Pushing the Limits of Cashless ATMs, was given by KAL’s Sharath Padmalochanan and Marga Estebanlar, the director, sales and marketing officer for ENCASH, Philippines.

Marga spoke about the RTM experience in the Philippines and new features for the future. Sharath focused on the role of RTMs in branch transformation.

The RTM, Payments and Innovation in Branch Banking

In this episode, Fintech Finance look at the world of innovation in the physical payments space. For this we speak with Sigga Sigurdardottir about some of the innovation at Santander. Jeroen Holscher from Capgemini talks to Fintech about payments, and we learn about the RTM from Aravinda Korala from KAL.

Runtime : 16:05 mins

The spread of the single ATM software environment around the world


Every bank CEO knows that bank branches are an expensive way of servicing their customers. However, banks have been reluctant to move customers away from the branch to alternative channels such as the ATM and risk losing the all-important customer “touch” opportunity. The increasing sophistication of the ATM, though, now enables the bank CEO to have it both ways – reduce cost and provide a personalised service at the same time. How is that possible?