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Driving ATM network efficiency, innovation and business growth

Shenzen bank logo

Shenzhen Development Bank (SDB) was the first publicly listed commercial bank in the People’s Republic of China.

The challenge: SDB used a mixture of ATMs from different hardware vendors, each employing their own “bundled in” software. Operations were hard to monitor or rationalise with distinct software running on the various vendors’ ATMs.

Without uniform business processes, SDB’s IT team was forced to duplicate resources for each of the distinct software types which was very inefficient and time consuming. In addition, supporting multiple software systems made paying for new software development incrementally expensive.

Finally, real time hardware monitoring was not possible with multiple systems.

Project requirements

Deliver a single ATM software solution to:

  • Ensure a standardised software platform for the entire ATM estate
  • Improve monitoring, including automatic account verification and account reconciliation
  • Standardise ATM performance review
  • Introduce Electronic Journal capabilities
  • Enable business growth and innovation, including support for cardless transactions

Key project outcomes

The move to KAL software was developed and deployed quickly after an indepth analysis. It has resulted in the following benefits for SDB:

  • A uniform and attractive user interface on a network of over 1,500 ATMs from various suppliers
  • ATM availability up by about 1.5%
  • Increased stability, allowing the bank more time to focus on innovation, growth and increased customer satisfaction

Furthermore, introducing an Electronic Journal has enabled SDB to save more than 5,500,000 RMB annually (equivalent to $87,000 USD) by reducing the costs of printer paper and maintenance fees. It has also enabled the bank to:

  • Monitor the transaction journal in real-time
  • Record abnormal transactions
  • Archive the journal for longer periods
  • Improve environmental performance
  • Boost journal index efficiency

“We have benefitted hugely from the project with KAL. We now have a uniform interface, transaction flow, review standard, and so much more. And finally, we can monitor the whole ATM network, and report easily. We’d like to say the MV ATMC project improved our monitoring efficiency. Our minds can now focus on greater customer satisfaction and innovation.”

Shenzen bank logo logo

More about Shenzen Development Bank

SDB was the first publicly listed commercial bank in the People’s Republic of China. Established in 1987, it is headquartered in Shenzhen. Over 20-plus years, SDB has become a national commercial bank with about 300 branches/outlets in 22 developed cities in China, including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou and Wuhan. With representative offices in Beijing and Hong Kong, it has a network of over 600 correspondent banks internationally.