Consolidate. Analyze. Act.
Control every corner of your ATMs
KAL’s KTC is a comprehensive ATM monitoring and management system. It gives banks a real-time view of ATM networks regardless of how many different hardware types are involved. KTC also integrates additional functionalities such as security management, software distribution, remote diagnostics, marketing management, and more. By enabling greater visibility, knowledge and control, it helps banks reduce costs and optimize ATM operations.
Efficient by design
Engineered for enterprise-wide precision
KTC reveals the operational status of every device and component on the ATM network – resetting, restoring, managing and updating them when needed.
Engineered for remote software management
Banks can gain the ability to remotely and immediately refresh entire ATM networks with new software via KTC.
Engineered for streamlined security management
KTC automatically distributes and installs security patches - streamlining ATM security management.
Minimize on-site maintenance
Resolve ATM problems remotely
Beyond leveraging remote diagnostics to identify problems quickly and efficiently, banks can use KTC remote maintenance actions to deploy fixes without an engineer present at the ATM.
Built for enhanced customer experiences
Maximize ATM availability
With real-time monitoring and powerful remote capabilities, KTC puts ATM updates and availability on the fast track – helping banks serve customers reliably.
Deliver personalized experiences
Support for customer preferences around transactions, receipts, languages and more personalizes the ATM experience to the individual.
Manage ATM marketing
KTC delivers marketing campaign management, enabling banks to engage customers with targeted promotions and services during ATM sessions.
Game-changing efficiency
Operational costs, minimized
KTC helps banks optimize efficiency and minimize maintenance costs by solving issues remotely, automating software updates, streamlining Electronic Journal file management and more.
Multitasking ATM management software
One solution with many functionalities
KTC is more than an ATM monitoring system. It integrates other functionalities for managing security, software updates, remote diagnostics and marketing via the ATM channel. KTC is also tightly integrated with KAL’s K3A application and KTH host system. Overall, KTC helps banks operate ATMs with efficiency, customer centricity, reduced costs and a competitive edge.
Key features
KTC provides banks with the following key features:
- Hardware and software monitoring
- Distribution of all software, including the load image plus all subsequent updates (patches, updates, hot fixes, etc.)
- Remote diagnostics and remote control, including reset and reboot
- Security management, including all passwords
- Marketing campaign management
- ATM configuration management
- Scheduling of all KTC activities
- Management information reporting
- Asset management
- Ticket management, including creation, escalation and notification
