The ATM and self-service industry is here to stay, but it's no longer business as usual. After a rocky 2020 when worldwide markets were disrupted by the COVID-19 crisis, banks faced uncharted territory. During the pandemic, many questioned whether customers would still want to use ATMs. Now in its 16th year, this report, sponsored by KAL ATM Software, provides an in-depth look at the latest trends and analysis.

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The world is finding its way to a new normal, and the role ATMs have in our society is as well. While cash is still very popular, the events of the last few years have supercharged a shift in the way banks and ATMs provide services to customers. Now in its 15th year, this report, sponsored by KAL ATM Software, provides an in-depth look at the latest trends and analysis.

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After nearly two years of grappling with COVID-19, about the only thing that feels certain is that the world will continue to face uncertainty for the foreseeable future. It's obvious that most sectors – including education, health care, and tourism – will need to make changes to meet the challenges of the post-pandemic economy. Self-service banking is no exception.

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2020 marks the 13th edition of the ATM and Self-Service Software Trends report. And for the self-service banking segment, what a year it's been already.

The second decade of the 21st century got off to a blazing start with the end of support for Microsoft Windows 7, the operating software that supports virtually every bank-owned ATM in the world, as well as a sizeable number of non-bank-owned ATMs.

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Now in its 12th year, ATM Marketplace and KAL ATM Software have partnered to publish the ATM industry's most influential and insightful annual guide. As with previous editions, the 2019 guide provides a valuable — and free — resource to assist financial institutions as they map out the future of their self-service systems and the branch networks these systems support.

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Now in its 11th year, ATM Marketplace and KAL ATM Software have partnered to publish the ATM industry's most influential and insightful annual guide. As with previous editions, the 2018 guide provides a valuable — and free — resource to assist financial institutions as they map out the future of their self-service systems and the branch networks these systems support.

The celebration of the world's first cash-dispensing ATM might be over, but the next 50 years of ATM innovation is just beginning to get underway.

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When ATM Marketplace and KAL ATM Software first partnered 10 years ago to publish the 2007–2008 ATM Software Trends Analysis guide, the hot topic was migration from OS/2 to Microsoft Windows XP. How times have changed. Market forces that were mostly or entirely off the radar in 2007 have since reshaped the banking world and the role of self-service devices in it. Nowhere is this more apparent than in the 10th anniversary edition of the ATM and Self-service Software Trends report. Download the guide to learn from our survey of bankers, ATM industry members and the end-users they serve.

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With input from more than 400 individuals representing the global self-service market, ATM Marketplace has compiled a map of the future covering the critical concerns of financial institutions. From navigating the challenges of cost management and ATM availability to new functionality demands to marketing and transforming the traditional bank branch, this guide, sponsored by KAL ATM Software, outlines the role of the ATM now and in the foreseeable future.

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KAL and ATM Marketplace gathered the views of over 700 representatives of the global self-service market to provide financial institutions with a tool they can use to map out future plans. Key areas covered include:

• Increased focus on ATM security
• The customer experience
• ATM estate management
• Branch transformation

For the seventh edition of the industry's most influential annual report, we once again surveyed almost 800 global ATM executives. Learn what they think about trends in the industry, including:

• The drive to migrate ATMs to Windows 7 and 8
• The need for ATMs with greater 'self-service functionality'
• Multi-channel integration
• Increasing adoption of multivendor software

For the sixth edition of the industry's most influential annual report, we obtained the views of over 800 global ATM executives. Learn what these executives think about the trends in ATM software by downloading your free copy of the 2013 ATM Software Trends Guide. Includes analysis of:

• The drive to migrate ATMs to Windows 7 and 8
• The role of the ATM in the “Branch of the Future”
• ATM and smartphones providing complementary services
• The need for a single, standardized view of the ATM network

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For 2012 we surveyed more than 600 leading ATM executives around the world about their current ATM software and plans for the future. This report contains the analysis of their responses, as well as a regional breakdown from executives in the Americas, Europe, the Middle East and Africa, and Asia-Pacific. Learn about:

• The desire for new ATM functionality
• The drivers behind banks changing ATM software
• What banks want from their ATM software in the future

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For this industry-leading publication, ATMmarketplace.com surveyed more than 450 global ATM executives about their current software and plans for the future. This report contains an analysis of their responses, as well as a regional breakdown from executives in the Americas, Europe, the Middle East, Africa, and Asia-Pacific.

The report contains insights on how the world's leading banks are using ATM software to:

• Introduce new functionality to gain a competitive edge and provide better customer service
• Deliver a consistent customer experience, integrated across multiple channels and mixed ATM estates
• Support marketing campaigns - both general and targeted one-to-one
• Shift functions typically handled in branch to the lower cost ATM channel

ATMmarketplace.com surveyed 243 of the world’s top executives in the ATM space to get their input on global trends in ATM software. The guide contains an overall analysis of their responses, as well as a regional breakdown from executives in the Americas, EMEA, and Asia-Pacific.

ATM software is constantly evolving, and sometimes the changes take time to understand. This guide analyses recent software changes and looks at current industry trends and coming developments for 2009.