For the 13th year, KAL and ATM Marketplace have joined forces to produce the ATM industry’s most influential annual report: ATM and Self-service Software Trends and Analysis.

The free report, which can be downloaded here, explores the following issues:

• Current ATM features and technologies and new functionalities designed to enhance the customer experience
• Branch transformation and rationalization, and the challenges and opportunities these present for the ATM channel
• Recurring issues around Windows operating system upgrades

Steve Hensley, KAL’s EVP for Global Sales, and ATM industry expert Suzanne Cluckey have also hosted a webinar analyzing the findings of the 2020 report. You can watch a recording of the webinar here.