KAL and ATM Marketplace’s top-rated annual trends report is now available for the 2025/26 period. Find out how banks and other organizations are managing ATM channels, optimizing customer experiences and modernizing technologies.
Research background
What innovations and business strategies are shaping the future of the ATM industry? Many worldwide professionals contributed to answering this question in our 2025/26 ATM Software Trends Report, from bank experts to independent ATM deployers. We’ve distilled nearly 350 survey responses and dozens more interview quotes into one actionable guide – helping ATM industry stakeholders sharpen their strategies for the 18th consecutive year.
Why more banks are relying on ATMs
In our survey, we asked banks about evolving reliance on the ATM channel. 51% reported increased reliance on the ATM channel, compared to just 31% of banks in our 2024 report. A further 41% said their reliance on ATMs has stayed steady. Meanwhile, only a small minority (8%) claimed decreased reliance.
Global respondents weighed in on the different factors contributing to the growing need for ATMs, sharing unique market insights from The Philippines, UAE, Hong Kong, and other regions. Some points they raised included rising branch costs, increased demand for self-service, the resilience of cash and the expanding range of services ATMs can deliver.
Leverage all the findings from our 2025/26 report
Beyond increasing reliance on ATMs, our report presents the latest ATM industry data on:
- Cash recycling
- Customer demand for ATM services
- ATM user demographics
- Digital integration
- Personalization
- Windows 11 migration
- Outsourcing
Get your copy of the report
The 2025/26 ATM Software Trends Report is freely available for ATM industry professionals worldwide. We invite you to explore our latest insights as we gear up for 2026 and beyond.
Watch the on-demand webinar
On the 3rd of December 2025, we analyzed key ATM trends in a live webinar with special guests from Brink’s, National Bank of Greece and OKI. Our panel discussion brought industry data to life with a regional spin – request the on-demand video to catch up (or rewatch).