In January 2020, banks faced the enforced upgrade to Windows 10 and the expense and complexity of yet again upgrading their ATM software and hardware. And worst of all, it’s only a stopgap until the next upgrade comes along. The scale of the problem is one that the ATM industry can't ignore.
2020 marks the 13th edition of the ATM and Self-Service Software Trends report. And for the self-service banking segment, what a year it's been already.
The second decade of the 21st century got off to a blazing start with the end of support for Microsoft Windows 7, the operating software that supports virtually every bank-owned ATM in the world, as well as a sizeable number of non-bank-owned ATMs.